Post-Implementation Services

Our service to you will not stop once Troika has been installed and is up and running, and we aim to pick up all of your calls with three rings.

Support:

Our own experts man the support phones, some of whom are qualified CAs. We answer 95% of all calls within three rings and expect to resolve 75% of queries during the first call. All our support staff have at least five years experience of supporting Troika, in many cases many more. All support requests are logged and reviewed periodically.

Client liaison:

Our dedicated client liaison department monitor all support activity, providing information and assistance to ensure the smooth running of your software installation. We expect to visit our clients (where possible) every six months. These visits allow us to understand better how our clients use Troika as well as hear their thoughts (good and bad!) about it. The typical results from such meetings are our clients improving their processes, and us getting ideas on how to improve/enhance the system.

System updates:

Users receive two releases per annum; there is no extra charge for this, it is included in the annual license fee. Change is instigated from a number of sources: Regulatory changes, New Reports, Additional Functionality.

On-line back up:

We offer a regular on-line back up of your Troika DB and other key electronic data, stored off-site in a secure location. This service has been endorsed by PricewaterhouseCoopers.